I booked a hotel in Chicago through Agoda about a month ago. I made the payment and got the confirmation email from Agoda too. But as I went to the hotel, things were not as planned. We were a group of three, and when we reached the hotel, it was closed. It was written that there the hotel was closed for some maintenance purposes.
What was even more ridiculous was that there were several photos of the hotel on the website. It was even written that only two rooms were available for that particular deal. Why do they fool people? We were left to roam and search for a hotel on our own. This is bad and unacceptable.
We wanted to book a stay for a week in Los Angeles. We contacted Agoda and booked Su Casa at Venice Beach. The room was exceptional and the staff were friendly and well-mannered too. We liked everything about the hotel, especially the large view from there. There were several restaurants within walking-distance from the beach.
The room was clean and sanitized. Apart from it, there were sanitizers and masks available. It is near the Los Angeles airport too. We are very happy about our entire stay there. It is worth a stay for the view that you have from the room. The location of it is the highlight. I look forward to many more happy associations with Agoda in the near future. I could also save 30% by booking through Zoutons.
Agoda is a sham application that provides fake booking confirmations or booking confirmations; in reality, no lodgings acknowledge its booking confirmations, and there are no customer service administrations in India; for any inquiries, you must call Singapore. I paid 1000 bucks in advance for a room booking; nothing happened; it was a waste of money and time.
I have used Agoda to book rooms in the past. However it is always a problem to check in, since the hotel states that Agoda did not confirm the reservation. More importantly, the photos of hotels on the site do not represent the actual condition of the hotels. I experienced that when I booked a room three weeks ago through Agoda and shocked to see the hotel in real when compared with the photos available on the site.
Recently Agoda also started a rewards program so I thought I why not give them a chance. I Booked three hotels only to learn that the bookings did not qualify for the reward points and is valid at select hotels only which was never mentioned on the site. I travel extensively around the globe, in the last two weeks I have booked 5 stays, and none of them would I book here. I started feeling that contacting the hotels directly due to which I usually receive a better rate and better customer service.