I have flown a few times with Etihad. As an airline I find them slightly above average. I am a frequent flyer with Platinum Status so I get to use their first class lounge which is amazing. The food and service in this lounge is fantastic.I got a free cushion and amenities which was nice. The crew were welcoming and enthusiastic in serving the customers.
It was my first time traveling on this airline but it’s the worst, my bags were opened and all my perfumes and belts were gone, someone opened the bags and stole them, contacted the airline so far, no help. I don't recommend flying with them.
I made a big mistake by trusting Etihad airways. Out of nowhere they canceled my flight and did not initiate a refund process. I literally wasted hours in calling them but no one bothers to pick up the damn call. Also left messages on their social media handles but still haven't gotten any response. They are the most careless and untrustworthy people.
Worst !! Never Seen such a pathetic and low class airline in the world. No customer Service Available through call, though they have number to show off only, and once u called them, you will get in que line for 1-2hours without attending. We travelled for the very first time through Eithad airways , with confirmed tickets and supporting documents like pcr etc , they told us that as our luggage capacity is full, so we will adjust your family in other flight ,and half family can go through same plane and issued 3 out of 6 boarding passes.. After fighting for not less then 30mints, they gave us boarding pass for rest family.. Terrible Service
I 've flown with Etihad from Paris to Abu Dhabi .Such a great company in economy class! We were well placed close to the window, a great seat comfort plane, quite new great stewards service. My headphones weren't working and the hostess gave me a new one within 5 mins with apologies. Good food and good vegetarian food. Good choice of entertainment. Flight was quiet. Cabin was not cold at all and we were glad for such good comfort.
Etihad is horrible. They simply do not care about the customer but only about money. Etihad policy says that 12HRs is the longest layover allowed in Abu Dhabi but when i booked my layover it was 16hrs. I spent 1.5Hrs waiting to talk to a representative. He told me that I would have to buy my own hotel in the airport, otherwise I would have to leave the airport because I can only stay there for 12HRs. How does an airline make you stay 16HRs layover and tell you that you can only stay in the airport MAX 12HRs while trying to MAKE YOU pay for your own stay. This airline is horrible and their help is horrible, they can care less if you slept on the street as long as they get paid. Do not Fly with them.
Chicago to Hyderabad via Abu Dhabi. My carry-on was not allowed at Chicago they claimed it was bigger than the allowed size. I took the same suitcase many times on Emirates and American Airlines and was never questioned. My option given was to check-in with $65 fee. Surprisingly I saw people board with bigger suitcases than mine. Food and entertainment is good however air hostesses are a bit rude.
Melbourne to London. All in all decent experience. Crew were excellent on both legs especially considering that the Abu Dhabi leg was completely full. Good entertainment system and food not bad. The major drawback is the seat pitch. Seats themselves fine but when they're crammed it affects the whole experience. Might make me consider another carrier in the future for that reason.
Unbelievably disappointing service with this airline. Decided to try them, instead of the usual Emirates flight I book. They offered free transfers to the airport which made me consider them. Booking system didn't work, advised to call them up. Called three times with 1.5hr wait times on each call. Went round in circles between different departments with the final Chauffeur booking team only accessible by email, who would reply they cant do it and need to call the airline. I will not fly with this airline again and would not suggest anyone fly with Etihad.
I 've flown with Etihad from Colombo to Paris in first class.When I entered the plane a nice welcome was made by the cabin crew who gave me a champagne with Arabic dates. They prepared the bed in my first class suite. Sleep was OK. The next morning the crew served me breakfast with lots of options to eat. About 2 hours before landing in Paris the crew asked whether I needed a shower and I said yes. The plane had a shower area. I showered and after landing the crew greeted me goodbye. A nice first class service that I recommend to others.
My partner and I's flight was cancelled 12 days before our scheduled departure without notice.We had quit our jobs and moved out of our apartments relying on this "Confirmed" flight with Etihad to fly from NYC to Sydney. When I called Etihad to see when the next available flight would be or to see if I would be refunded, the employee told me that I could only have a credit applied to my account for the cost of the flight to use on Etihad exclusively within 12 months. Seeing as we needed to get home and that they have no available flights for the next 3 months this "travel credit" is seemingly useless.
This is my 8th time flown by Etihad from Abu Dhabi to London and they have kept their exceptional standard throughout the COVID-19 pandemic. There were hygiene practices in place and transferring at Abu Dhabi International was flawless and efficient. I found the seats to be firm but comfortable and the IFE system to have a large selection of movies. The on board meal and snacks were very tasty and the portion sizes were enough. I would recommend Etihad.
| I've been waiting for a refund . Each call I make gives me a promise of refund within 1 to 2 days. Broke my child's stroller, left us helpless at the airport. Filled out a form, gave them a receipt, and they said the broken stroller was normal wear and tear. Horrible attitude behind fake smiles, and the outsourced nameless staff keep transferring responsibilities until the customer gives up. Please don't use them if you have a choice.
It was my first time flying with Etihad, I was traveling alone for the first time in my life. They gave me such a hard time at the airport for luggage weight. The limit is 23 kg each bag and mine at home were like a kg or two above 23 and I was thinking it's ok. At the counter they asked me for extra money as my luggage came out 25 kg, I never paid extra for a few kgs weight with Emirates so it was quite shocking for me. I have to pay 110$ at the Etihad counter. I will never fly with them again.
I 've flown with Etihad from Colombo to Abu Dhabi in business class. I found the seats to be firm but comfortable and the IFE system to have a large selection of movies. The on board meal and snacks were very tasty and the portion sizes were enough. I would recommend Etihad.
This has been by far the worst experience I have had with an airline. I was stuck in traffic for over an hour and got to the check in 5 minutes after they closed. There was still an hour before the flight and they refused to let me on. Told me I could re-book for the next day. Then when I tried to re-book they told me it would cost 6000 dollars!
I asked for a refund and they told me that it wasn't possible that they could only change the flight, which would cost me more. I am so disgusted with this company and will never fly with them again
I've flown with Etihad many times but this experience was my all time favorite. Their business class luxury made a 14 hour flight incredibly tolerable. The meals and wines were delicious, the staff attentive and kind, and the seating very comfortable.The lounges we visited were comfortable and had a variety of foods and drinks. I will definitely fly Etihad in the future!
I've flown with Etihad from New York to Abu Dhabi in an economy class. Just wanted to share that I had a phenomenal experience with Etihad Airways. This company has been handling the COVID-19 situation pretty well. They are providing complimentary face masks, gloves, disinfectant wipes, and even a free COVID-19 insurance. I've never felt unsafe while traveling with Etihad
What I also loved was that Etihad Airways has not downgraded its service during this pandemic situation. There were still many beverages and food services on the flight. All in all, it was a lovely experience which I will recommend to all.
Looking forward to traveling again !!!