Five Guys Reviews

It wasn't that the order was made wrong that bothers me. Even though I watched this kid mess up with my order and twice for another customer's order.

It was, well I'm guessing he was the manager. This guy very aggressively addressed me in a manner where I, not only felt like I was in the wrong. But also felt like there was about to be a situation that was out of control. Aside was tacking a picture of this guy.

He verbally attacked me. Told me to leave them as I explained that I was writing a review he called the cops. I spoke with the police officer and did not have a problem with me.

Asked me to leave and I did so. As I was leaving the officer Got his first name Luke Thanked me for being cool about the whole thing.

The half of the order was wrong, food was cold, and fries were not fresh at all. Example: ordered bacon cheeseburger with the works received little buns with the wroks minus the burger oatty and back.

Ordered little bacon cheese burger with mayo, gr mushrooms, and gr onion but received cheese burger with no bacon. Fry were not fresh and they were cold. I know it wasnt the delivery drivers fault bc it got here really quick. This was a $70 order with delivery tip.

Yes that is a lot but im home sick with 4 kids and my brother wanted to do something nice for us. When i called they pretty said they didnt guve a *** and i needed to contact Doordash. Fine, but doordash didnt make the order wrong.

Their response.... Too bad, not our problem.

I found part of a razor blade in my burger. The manager at the Atlanta Airport Five Guys was not alarmed by my complaint.

She did not even want to talk to me about the situation. Absolutely the poorest customer service I have ever had. The blade part was 1/4" X 1/2" and very sharp. Other customers heard me complaining and wanted to see the blade part (see picture below).

Many left and she still did nothing. Eventually she refunded my order but it was very short with me and never apologized.

I will never eat at a Five Guys again. I have the managers name and I'm writing to the company to file a formal complaint.

So funny story, the girlfriend has never been to five guys before. So when she ordered the regular burger I was very impressed. When she realized the scale of her burger I had a good chuckle. But my girlfriend is not one to back down from a challenge. We both demolished our burgers, a large fries and a milkshake.
The strawberry milkshake was divine. The burgers were cooked perfectly. The overflowing fries filled the bag like an avalanche of salty Cajun goodness. I do wish that they could do a fried egg on the burger. Since stanichs closed down I've been searching high and low for a good fried egg burger.
10/10 would return

A simple no frills no thrills place for a good burger at a reasonable price.  The service is pretty quick here and the burgers are filling.  The portion of fries are very generous, meaning that a regular size one is usually good enough.  We ordered the grilled cheese sandwich with a patty in it and also a double cheeseburger with large fries (not knowing how big it is). The burgers were nice and juicy and of decent size. Its nice that they let you choose the condiments you want to add on without additional charge. Its also a plus that you can have some free peanuts while waiting for your order to come out.

Nuts and burgers!. I love how you can be a fat kid waiting around eating nuts while your burger is cooking. I went after feeling emaciated from work one night and said I wanted a large fry and she said that was like a bag full so I happily downgraded to a small and it was a massive amount. The burger was top notch, huge and cooked to perfection. I love how you can tell the fries are fresh cut and everything seemed really fresh.

Extremely rude staff. I ordered $17 worth of food only to find out there was no ice available in the coke machine. When I asked the girl on the flat grill if there was anyway to get ice I got asked if I knew how to read. Then she pointed out there is a sign at the register about the size of a business card. Then she called a staff member over to laugh about the issue. The restaurant was pretty busy and never heard anything nice come out of the workers mouth except crying about how hard their job is. Save your money for a place that appreciates it

WAY overrated. Meat to meat their burgers are the same as everyone else's and being well done they lack in juice. The add-ons are what make the taste and their add-ons are the same as many other places. Fries are generally soggy unless you order them well done, an option they do not even show on the menu. The well-done fries are worth it. Their hot dogs however are GREAT and done right, split open!

Great food & service. I liked the Cajun fries. I didn't think they were soggy at all, it's a great cook on fresh cut fries !! Burger was good, if you want seasoning on it, try asking for a cup of Cajun seasoning!
Negatives would be how loud it is with the music & kitchen noises, it was hard to hear the cashier right in front of me. Also the grease track outside the door makes me wonder if it's now in my clothes as well. Where does it come from?  
I like the electronic soda machine with lots of different flavors.
I wished my party had been large enough to cover the bun, but it was a tad short.
They are expensive- almost $8 for just a cheeseburger isn't in my budget for a frequent diner here. This is definitely a occasional place to eat.

Went in a few days ago for takeout.   They left one of our burgers off the order.  We were twenty minutes away when we discovered it so we called them and they said they would come out next order, that our name would be on a list so we just needed to tell them and all would be taken care of.  We were satisfied with that.  

Call back today to get our comped order.  We were treated very rudely as soon as we explained the situation.  First we were told we had to have the receipt but we had that.  So they took our order and then said it had to be exactly the same as our previous order.  We had fewer people so a slightly different, cheaper order which they flatly refused to do.  They put a person on who claimed to be the general manager who was even less courteous and said she could only replace the item that was left off.  

We were told over and over that the person we talked to originally was not a manager and that there is no list.
I don't know what is going on at that location but we will not be back.

As much as I really like Five Guys, I have to give this location three stars. First the good: staff is always polite. Burgers are pretty good and I've never had an issue with them. Now the bad: the fries. They're touch and go. Some days they're the fries you come to Five Guys for (hot, crispy and plentiful). Other days (like today), they're one step away from raw. I placed an online order, picked up my food, and when I got home I tasted a fry. Sure enough, it had a bite to it that was not pleasant. That being said, I come to this location pretty often and I never know what kind of fries I'll get. Between the heavy salt and nearly raw fries, I wish they would be more consistent.

Update: The fries have definitely gotten crispier. The last few times I've come here, they've been great! However, still VERY salty. If this location works on the salt, the fries will be perfect.

Five Guys is the only fast food of its kind that I'll eat now. The design of the restaurant allows customers visual access to much of the kitchen and prep areas, so I can honestly attest to the cleanliness of the store, generally speaking, each time I visit. The burgers are delicious, and there are more options for burger toppings then can usually be found in other stores selling burgers. I can't rave enough about the french fries! I love that they're made from potatoes as one would make fries at home, were one not too lazy (that one would be me). I really have no complaints about Five Guys. As I said, that's the only place where I'll go for a burger and fries.

Went to the restaurant with high hopes to only be severely disappointed.

First of all the prices are well above the market average in Australia. The menu is limited and not very suitable to dietary requirements such as vegetarians and vegans. I purchased a cheeseburger for $19 and a sandwich for $12. At this price point, I was expecting a "meal" however this was just the burger. On average you can get a restaurant-quality burger at a cafe with chips and drink for sub $18 for price point comparison.

The burgers that we ordered had no mushrooms as they told us they were "out" yet we still got charged $2 additional for cheese on the items and also not offered any alternatives when we asked. When we watched the staff prepare the food, we noticed multiple health code violations such as cross-contamination, incorrect mask-wearing and lack of gloves.

Not only was the food expensive but milkshakes were $10 for just milk, flavor syrup and whipped cream.

Once I received my burger, I went to find a seat as there were many patrons sitting around tables waiting for their orders. I and my partner are double vaccinated and checked in so we started to eat. A staff member rudely directed us to leave the premises due to "covid restrictions" yet at the time of writing Sydney does not have any restrictions for dine-in and there was no signage across the store to Inform customers of this.

At the car we started eating, and we discovered the burgers were very poor quality. They were dripping ooze and fluids everywhere, there was hair in the cheeseburger. Some of the ingredients were incorrectly cooked and overall was not a good experience.

Overall, a very poor experience that I cannot recommend. Do not get drawn in from marketing or hype as it is sure to die down soon with this quality and cost.

Had five guys for first time tonight. Ordered cheeseburger and bacon cheeseburger. Burgers were smaller then expected for the price and they didn’t put bacon on the bacon cheeseburger. The fries were also mediocre. The money I spent would have gotten me more and better food at McDonald’s since I was craving a burger. Won’t be going back that’s for sure.

I have been here a couple times. The food is pretty good, but I am not here to rave about the food. Every time I came here, I never expect much out of this fast food place; however,  the customer service always surprises me. They have the best customer service I have ever experienced at a fast food restaurant. I am greeted, thanked, and constantly smiled at. It creeped me out during my first few visits, it's just not the kind of service I am used to from a fast food place. They keep the place organized and clean meanwhile deliver the best customer service. Their dedication to their duties and the food bring me back each time. Also, I want to give Ana M a shout out, everyone was friendly and helpful, and Ana's quick and friendly service is just exceptional.

The fries were a little soggy and greasy, but the shake and burger were fine. However, the price OMG. Where else on God's green earth would you pay $20 for a single patty cheeseburger, ordinary fries, and a regular vanilla shake??? Exorbitantly priced. 

Although the service was satisfactory, I will not return.I'll never go back to Five Guys unless they lower their prices, which may never happen. Although I got a great deal from Zouton, I still believe the prices were high. I do not recommend five guys to anyone as they are of new use in terms of price and quality. Also the delivery guy was fast and the order was delivered on time.