I spent $90 on an online pillow. It deflated and became skewed after a month. When I contacted Mattress Firm, they informed me that this was not their issue. I was on my own when it came to filing for a Warranty. The responses from the distributors I contacted were putting me off, and then nothing. When I contacted Mattress Firm, they apologized again and said that it was not their problem. If you sell something on your website, you should either guarantee the quality or assist buyers in dealing with distributors. In the future, I will not be working with this company.
Purchased the Purple Pillow, but due to some defects, wanted to return it. I failed to return because I couldn't find any order information. I thought I was only overreacting. Then, after 3 months, I finally get an email written my package has been delivered, with my order number. So they sent me the information late, meaning there was no possible way I could return it. I asked them if I could return it now and all the customer service had to say was “There are no items being sent to you now”. I really don’t understand either they had not enough brain capacity to understand, or they were purposely acting like an idiot
This is with respect to the delivery itself. Despite the fact that the bed I bought is really comfy, the men who delivered it, as well as my mattress, smell like a pound of marijuana. It's day three of owning the mattress, and all I smell when I lie down isn't pleasant. Mattress Firm should keep a closer eye on who they choose to deliver their mattresses. This is extremely unprofessional.
I purchased a box spring online, and it was scheduled to be delivered on October 1. On October 5th, after business hours I received an email saying the box spring they previously were to deliver in the morning is no longer available. The next delivery date is 3 weeks away, after the weekend. After reading consumer affairs reviews of Mattress Firm, it seems this is a standard crappy procedure on their part. What a disgusting service. I don’t know how long it takes to get my money refunded, as there isn’t a legit number to settle this problem. Please stay far away from this store.
Mattress Firm is totally pathetic store. The first mattress that we bought from this store was very saggy. After few months, I tried again to purchase a different brand but again faced the same issue with the quality. It's been only a week and the mattress is already dented. So, irritating. I will never purchase any mattress from them. Bad quality
I purchased a mattress from Mattress Firm. The quality of the mattress was wonderful and the best. I used to have back pain earlier but now after using this mattress it’s totally gone. I am very much impressed with the quality of this mattress and will definitely recommend this to all. Worth buying the mattress.
I bought a mattress from Mattress Firm and received a discount of 15% by using the mattress firm coupons code. The mattress I received was damaged. I then contacted customer support for the replacement but they told me it will take time for the replacement and refund. Let’s see when they are going to replace the mattress. Very poor experience.
I ordered the mattress from Mattress Firm online. It showed shipping takes 5-6 days but it arrived at me within 5 days only. I was really impressed with their quick delivery service. Also, the quality of the mattress was great. 100% recommended.
I bought a Tulo mattress from Mattress Firm and received a discount of 25%. Initially, I was really impressed with their service, but after 3 months of use, the mattress started breaking and my back started aching. It was under a 1-year warranty but now they are saying that the service has been changed so you have to place a new order. Not recommended, a total waste of money, bad quality.
I ordered the mattress and waited a week to get an email that these mattresses were out of stock, and they canceled it. Again I order another one, waited 4 days to get the same email again. I really didn’t understand what’s wrong with this company. Stay away from this company
Bought a Beautyrest mattress from Mattress Firm. At the time of purchase they said, there is a discount of 20% on the mattress. I don’t understand what happened next, they told me sorry, there is no discount on the mattress. So, I had to pay the full amount. After 1 week only the mattress quality started fading away. I contacted customer service to replace the mattress as it was in warranty, but they denied it. Pathetic customer service.
I purchased a Sleepy’s mattress from Mattress Firm. The quality of the mattress was terrible and pathetic. After one month of use only, it got broke. It is simply a waste of money, just stay away guys, not at all recommended to anyone.
I recently purchased a mattress from Mattress Firm. Such a pleasant experience, the staff were very professional. They helped me pick up the best mattress that would really fit my needs perfectly. Also, I got 30% discounts by applying Mattress firm promo codes. I would really love to shop here again.
Bought a mattress from Mattress Firm, It was really a bad experience for me. Don't buy any mattresses from mattress firms or any of their locations. I bought two mattresses there for a total of $3000. We hate them both and have trashed them after 8 months of use only. Both mattresses did not match our expectations. One of them was killing my back and it started a severe back pain. They're very deceptive, they seem like good mattresses at first, and then they break-in. They don't even last a year. Don't waste your money here buy your mattresses from somewhere else.
Great experience with Mattress firm, really impressive service and delivery service was exceptional. The staff at the mattress firm are very helpful and cooperative. They appear to be dedicated to customer service and I would definitely recommend the mattress firm to anyone.
I am really happy with my purchase, so glad that I purchase the original hybrid mattress. I have used this for one week and I have had the best sleep in years. The mattress is so firm and comfortable, you’ll feel very supported. I would definitely recommend it. The delivery was very fast and quick, the staffs were also very nice and friendly.
The mattress I bought is absolutely awesome. Better than I would have ever imagined. Taking it out of the box and setting it up was also extremely easy. The ordering process was so smooth and I have been kept informed throughout the process. Delivery was also quick when advised and I've been kept informed throughout. I would surely recommend both the product and the company.
I purchased a mattress from sale on the outlet but as per their policy to return a mattress, it must be in like no condition. I don't think this mattress should have been resold. Now I’m struggling to get another mattress, with very poor customer service. Zero care or wanting to correct anything. I was told initially that I could speak to anyone but the two people I spoke with simply denied to help me because they weren’t on my sale or whatever. Big liers. They tell lies to get you to buy their mattresses and send you garbage stuffs.
I bought a mattress online from Mattress Firm in the flash sale and received great discounts on my mattress. I applied mattress firm promo codes. The mattress I received is so comfortable and comfy. I liked it so much. Thanks to the mattress firm for such an amazing quality of the mattress. Really love it and recommend it to all.
Never order a mattress from a mattress Firm, the customer service is absolutely rubbish. On the day they were supposed to deliver my mattress they announced that it would be a week late. When I tried to cancel, they tell me on the website to chat with them but there were no chat agents. Whenever I call them, they tell me to chat. I put a cancellation request into their online system and days later they try to upsell the mattress and this happens repeatedly and refuse to confirm a cancellation. So pathetic and no proper policy they have. Stay alert guys.