The designer and closets themselves are fine, but we had numerous issues with the installer, who did a poor job, and shelving had to be rebuilt multiple times due to damage caused by the installer. Then one of the doors began to slide away from the wood. It's taken more than two weeks to get them out to conduct the warranty work. Customer service is terrible. Overall, I believe you would be better off hiring someone to install your closets or storage.
Our closets were finally installed after months of waiting. They are precise as described and have really improved the efficiency of our closet. They were designed by Leah, who was really easy to work with. John installed it in two days and put in quite a lot of effort. John had a partner, Jimmy, one day. Both of them performed a fantastic job. On the second day, John went above and beyond - all by himself. He was pleasant and competent. After finishing, he cleaned the closets and the garage workshop. Thank you very much. Wonderful service by the container store staff.
I can only say that customer service is important because it is the backbone of every business. I scheduled a consultation last week and never received a call from them to inform me that it had been canceled due to a lack of communication with their representatives. I rescheduled for today, this time ensuring that they contact the day before to confirm and arrive 30 minutes early. There was no follow-up. I called to confirm the reservation last night, but there was another no-show and no call this morning. Very unprofessional behavior.
Because 10 shelves were not available, I was forced to ship my whole Elfa closet purchase of 75 items rather than use a curbside pickup. Waiting two weeks before delivery is terrible customer service and they debited my credit card, so they already have my money. Never gonna buy anything from this store and not recommend anyone.
I really want to give them less than one star but there is no such option. This is a truly pathetic company. When you can get through to someone, their customer service is the poorest of any company I've ever dealt with. They have no idea when products will be shipped or delivered, and you can't cancel an order until it has been shipped. Please stay away from this store otherwise you’ll end up regretting it just like me. I wasted my money and time on this. Very poor.
This is one of the best sites to buy storage of any kind. They frequently offer great quality container and bulk purchasing choices. I've made multiple purchases using their site and have always had a great experience. I must say they are very well organized and offer reasonable rates and several discounts. The delivery is so quick from their side. I am so satisfied with TCS.
I've shopped at The Container Store and have always been satisfied with the stuff I've purchased. They frequently have items that I haven't seen in other places. And, yes, I agree with others that most things are probably cheaper in many of the big-box retailers. That is the main reason I did not give this store five stars.
I ordered kitchen kits from this store and was quoted a different price for delivery, but was charged more than twice that amount. I did not receive an email confirmation that’s why I requested one. I was told that this was not feasible and that I needed to contact the delivery company directly, but after asking one, I was not provided a phone number for them. I've sent so many emails but have yet to receive a response. Customer service is terrible.
I tried to cancel an order after being notified that it was delayed, but they said they couldn't, and they also wouldn't let me return the things without being charged unless I brought them into a shop. They have some wonderful things and are generally pleasant to work within the store, but the website and customer service are both poor.
The Container Store is the best site to buy storage of any kind. They frequently offer substantial savings and bulk purchasing choices. I've made multiple purchases using their site and have always had a great experience: Excellent choice for those who are well-organized, Reasonable rates, bulk options, and several discounts, Prompt delivery.
I purchased several gift cards from the container store website. I was charged, but the confirmation did not go through, and no gift cards were provided. I've contacted customer support several times only to be directed to a third-party website. I've emailed that third-party site four times and have yet to hear back.
I purchased a product and was quoted one price for delivery, but was charged more than twice that amount. I did not receive an email confirmation and had to request one. Once I received it, I was able to see how much I had been charged and requested that the order be canceled right away. I was told that this was not feasible and that I needed to contact the delivery business directly, but after asking one, I was not provided a phone number for them. I've sent multiple emails but have yet to receive a response. Customer service is atrocious.
Earlier they used to have good service but when it comes to troubles they will simply ignore you. I received the wrong item and re-ordered again but the same thing happens this time, they won’t switch it to another color that is available, they won’t cancel it either. Never buy anything from this store.
I would not recommend The Container Store to shop online. They didn't provide any refund for items that were never shipped to me, I suffered a lot due to them and had to dispute the charge with my credit card company. They told me the product has been shipped but it was never sent to me. They seem so fake, customer service just says "it shipped", on the other hand, the shipping company site clearly says it hasn't. I have realized now, shopping at this store is waste of time.
Don’t buy anything from a container store online otherwise, you’ll have to wait months for your items to be delivered. Waiting 2+ months for a plastic container is simply terrible. Like Seriously, Container Store?? You can’t even manage to properly stock and ship out products in a fast efficient manner as other stores do. Please improve your services.
I have purchased plastic bins from this store. They delivered without any protective products within the shipping box and my items came damaged. I contacted them on their customer support number but I haven’t received any response from them. They really don’t deserve any ratings. Simply poor service.
I ordered 5 fridge bins out of which one was damaged in transit. I then contacted them and received a response almost immediately. They gave me an option to choose between a new item or to get a refund but because of the international shipping, I opted for a refund. Great service and the bins that arrived in good condition were amazing! I’ve also seen reviews about stuff not being dishwasher friendly but they state that on the site so just try to carefully read that through and you’re good to go.