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Reviews

• 4.2/5

  Awesome services

  By Jamal Mohammed
  Posted at Feb 02 2021
  store: Macys

  Macy’s has always been that last resort for me. Whenever I have shopped from Macy’s all my issues have been perfectly resolved by their customer support executives.

  
  

  I have this bad habit of ordering everything online, for which Macy’s comes to my rescue each time. I really like how they display a wide variety of products ranging from clothes, cosmetics, personal use & jewelry items. 

  
  

  The last time when I ordered the product from Macy's was on 14th October 2019, &  I remember the date because the order was made for my sister as she was not able to pay for the order, therefore, I did the payment on her behalf. 

  
  

  She is a big makeup freak and had ordered a bunch of things which included a “Clinique eyeliner, a NARS Concealer, and a MAC matte lipstick”. The total price of the order was for $67 for which I got a discount of $10, plus it was also eligible for free shipping. The arrival of my order showed within two days and surprisingly it did arrive on the mentioned date.

  
  

  Disappointment struck me when they shipped the wrong color for the lipstick, they shipped a bright red color lipstick while she had ordered for a dark maroon color. Therefore the only choice we had was to call up the customer care 1 (800) 289-6229 and explain the whole thing. 

  
  

  Talking to the customer care executive Lisa on the other side of the line verified my shopping ID: 8874063 and then apologized for the mistake which was done on their side and told me that I can get an exchange from any of the nearby Macy’s store and sent a mail regarding the same. 

  
  

  Fortunately, I have one of my friends who will be visiting Macy’s store soon and told her the same to get my product exchanged.

  
  

  It’s a relief to hear that Macy’s have such excellent facilities.

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• 4.3/5

  Good experience

  By Angello Mathews
  Posted at Jan 18 2021
  store: Ulta

  Ulta is undoubtedly the best store to shop for all cosmetic related needs. This place has it all, the range is too large to count. The cosmetics brands which are rarely found or are way too much priced in the outside market are available on this particular site.

  
  

  The last I was shopping on Ulta was for my boyfriend’s birthday. While shopping I realized that this store not only had a huge collection for its female customers but also for their male customers they had a wide range of products to choose from. I had ordered a ‘Giorgio Armani, Armani Code Eau de Toilette’ cologne for him. One of my friends suggested me to buy, as there is Black Friday Sale on their website.  The total cost for this signature brand came around $ 95.

  
  

  
  

  
  

  
  

  The delivery had a gift wrap and a classy Armani packaging for which I was surprised and happy at the same time. I’m recommending anyone who wants any type of cosmetics or any product close to cosmetics.

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• 3.2/5

  Awful Customer Service

  By Linda Amada
  Posted at Jan 18 2021
  store: Ulta

  Ulta's online customer service is next to non-existent! 

  
  

  They have no regard for the customers shopping at their site. The makeup and cosmetics platforms is losing its customers miserably. I placed an online order day before yesterday, October 30, 2019, between approximately 12:15 PM and 12:30 PM.  

  
  

  The order was placed and payment was also made, I wanted to pick them up from a nearby store. But, when I reached the store, they told me the product was not in stock and thus cannot be dispatched. That moment after arguing with them, I decided to call customer care and ask them as to why am I being denied my own order even though I have paid for them. They respond saying that particular order is only available online. 

  
  

  I told them if this was the scenario then cancel the order and refund my money, they told it was not possible since the order has gone into the warehouse. I have received that particular order after the need had passed. I am highly disappointed by the way they handled things. It was totally unprofessional and uncalled behavior by Ulta. This is the last time I have bought, never again I’m making the same mistake again.

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• 4.3/5

  Wide range of products

  By Chritine White
  Posted at Jan 14 2021
  store: Ulta

  The Ulta has got the reputation of having everything under a roof when it comes to a host of cosmetic brands. They are a solution you can easily look forward to when planning on buying a complete range of different cosmetics.

  
  

  The last I purchased at Ulta was for a Bio Ionic 10X Pro Straightening & Styling Iron on October 2nd. Ulta had this discount which was going on their website which made the price dip $5, the previous price being $230. The Straightening & Styling Iron was battery operated and could run for 80 minutes in a single charging. I had put it up for online delivery from Ulta, as it was a difficult affair driving to the store by car. I had heard about Ulta delivery delays through my friends but my experience was completely different from Ulta. They did not take more than three days to deliver the order and the packaging was good even though it was not being shipped a long distance.

  
  

  
  

  
  

  I do appreciate the care Ulta showed towards ensuring that the specified quality reaches the consumer and the package is not damaged. Thankyou Ulta, I will definitely come back!! 

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• 4.4/5

  Their Products are great

  By Mary Jane
  Posted at Jan 12 2021
  store: Ulta

  The world of cosmetics comes alive in a way that is not imaginable at stores of Ulta. The online store hosts a variety of brands for both men and women. Cosmetics ranging from perfumes to lipsticks to concealers everything you seek for is available under one roof. Their products are genuine and there are no hidden costs. 

  
  

  I had ordered from Ulta three days before, the order was for Murad's AHA/BHA Exfoliating Cleanser. The fact that I can get my rewards in their Blac for free online and that there are extra options for samples that you may not get from a salesperson when you visit their stores in the city. After applying all the coupons I got my order for $35. 

  
  

  
  

  
  

  I generally prefer to visit Ulta online, when I'm in a hurry and can't make it to a store, however, ordering on the Ulta website is quick and easy. The delivery and packaging were a smooth process and I received my order on time.

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