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Reviews

• 2.5/5

  Don't recommend it!

  By William
  Posted at Feb 06 2021
  store: Macys

  Macy’s has literally the worst customer service. I had placed an order for a Monroe Queen Bed last week, it was in my cart for the past couple of weeks. The day I placed my order a sale was going on the website.

  
  

  Finally on the delivery date, when the bed arrived it was a completely different color set. I refused and returned the order back from the truck itself. Be careful, delivery guys will want to leave the furniture at your place. If you accept it, you will be trapped in a series of frustrations. You cannot reach customer care as you have to wait for hours on the phone and explain the same thing again and again, over and over for hours. It was again scheduled for second time delivery. To my utmost frustration, it was the same bed, all over again. This time they refused to take it back.

  
  

  I called the customer care and was told that I had ordered a wrong item, even though I knew it was the correct item. I had to accept the bed even though I hate the color. I am utterly disgusted by the customer support I received from their end.

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• 3.6/5

  Arrived Broken

  By Nicole
  Posted at Nov 30 2020
  store: Bed Bath and Beyond

  Order Id: BBB7689210843

  
  

  I have been feeling the need for a good coffee table so that I can sit peacefully and have my coffee. I looked upon Bed Bath and Beyond for some options. There was an ongoing 30% sale on the furniture section. Upon looking, I found this one coffee table that I really liked and it was also available within my preferred price range. 

  
  

  I placed the order on 22 November. Everything was fine until I ordered the coffee table. When it arrived, I was shocked to see the condition it came in. The package was damaged from the outside and from inside as well the wood of the table was peeling off from places. 

  
  

  I called the customer service for issuing the complaint to get the table replaced by someone as soon as possible. It took another 3 days for the complaint to process after which the table got replaced. I further waited for 2 days for a new table to come. That as well wasn’t completely how it should have been. There were all sorts of marks on the lower side of the table. However, this time around I did not ask for another return/exchange because that in itself is an exhausting process.

  
  

  The response from Bed Bath and Beyond team wasn’t satisfactory at all and nor was their product up to the mark. I hope they read this review and try to improve on certain things

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• 4.5/5

  Cool Outdoor Bench

  By Ken Poole
  Posted at Jul 07 2020
  store: Hayneedle

  So on 29th June 2020, I placed an order for a beach style outdoor chair set of 2 from Hayneedle store for a price of $189. When the bench was delivered at my location I was quite surprised to see that it was almost intact and had no dent or fault in it.

  
  

  Really happy with my purchase from the Hayneedle store. The quality of the furniture is extremely good and I can clearly see that it will withstand for many years to come.

  
  

  Also, I am definitely gonna recommend all my close friends & family to buy the same chair from Hayneedle.

  
  

  #KudosHayneedle

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• 3.4/5

  Order Lost

  By Ermrick Rowland
  Posted at Jan 07 2020
  store: Kohls

  I have been wondering for quite a long time now as to where did my order went. 

  
  

  On 21st December 2019, I placed an order of Leick Furniture Classic Console Table from Kohl’s store for a price of $269.99

  
  

  The expected date for the delivery of my order being on 26th December 2019, I waited for quite a long time for the arrival of my product for then it never reached me. 

  
  

  I really do not expect such a thing from Kohl’s store as I have considered it as a premium departmental store for quite long. 

  
  

  Even calling up the customer care number of Kohl's store was all futile as no one from the customer executive team was ready to answer the question to my query.

  
  

  I believe it’s my right to get my order delivered to me on time & have my issue escalated to the top authorities of Kohl’s

  
  

  Comment: It’s my request that Kohl’s should learn to improvise on their mistake & be responsible for what they do.

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• 3.4/5

  Order Not Delivered

  By Bruno Stone
  Posted at Jan 07 2020
  store: Home Depot

  I am really fed up calling the customer care executive again & again about my order not delivered to me. It’s on 14th December 2019, I placed an order of Chennai White Wash Nightstand from Home Depot for a price of $299 which was a 20% discount from the original price of the product. 

  
  

  My main motive for ordering from the Home Depot store was basically to have a quality product & to be delivered on time. I was expecting my order to be delivered within 4 days of placing the order but it was indeed shameful when there was no order status shown on the Home Depot site.

  
  

  I even contacted the Home Depot customer care for the query on which they replied that the order has not been accepted by us as they are finished with their stock. They even send a professional email stating that they thoroughly apologize for their mistake to have not updated the product details on the store & would refund my money in the next ten days.

  
  

  With this, I am totally discontented with the Home Depot services. 

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