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Reviews

• 2.2/5

  Poor Customer Support

  By Steve Edison
  Posted at Jul 06 2020
  store: Marriott

  I have never had a more difficult time making a hotel reservation. I requested 1 room, 2 guests and they gave me 2 rooms, 1 guest. After 5 phone calls to try to correct this ~ Got placed on hold for over 10 min., got hung up on, was told it was my fault... and speaking to the GM of the hotel, it still was not right. Corporate phone numbers just transferred me back to the local hotel. 

  They were quick to charge my credit card for the 2 rooms, but I still have not received my refund. I canceled the whole reservation. If it is this difficult to make a reservation, then I do not want to do business with them. Think twice before doing business with Marriot.

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• 3.3/5

  Booking Error

  By Fleming Davis
  Posted at Jan 07 2020
  store: Hotels.com

  It has never happened to me that I had any booking default with any hotel booking site that I have booked my hotel with.

  
  

  But things got dicey on 21st December 2019 when I booked one room at the Palihotel Seattle, which is near the Seattle waterfront in the US.

  
  

  I reached the hotel around 8 in the morning the next day. Suddenly upon the check-in process, I was told by the hotel staff that the booking in my name has not been made.

  
  

  I was super shocked to see such a response from Hotels.com

  
  

  It became all the more shameful for me to just step back from the check-in due to this. I even tried contacting the customer service support of Hotels.com but was saddened to see that no one replied or even picked up my call.

  
  

  This is indeed the worst experience that has happened to me till date. I will never forget what happened to me by booking my hotel from Hotels.com

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• 4.9/5

  Got A Great Discount

  By Harry Allison
  Posted at Dec 30 2019
  store: Hotels.com

  I had the perfect stay at Hyatt’s Hotel on the 23rd of December. I was delighted to have the experience of stay in at the Hyatt. The place is a real pleasure to live in. It’s amazing.

  
  

  Finding some great deals along with such a range of hotels come in handy, which was provided to me by Hotels.com. I was looking through some hotel booking sites and I ended up on Hotels.com… I remember btw that I had a deal with these guys one time in the previous year.

  
  

  I certainly don’t remember the hotel’s room but it was a suite-style room with a pleasurable bathing experience… All that I can remember right now. Though, I didn’t have a good deal for the room from Hotels.com. This time though I received a 40% discount on the room booking.

  
  

  It was perfect. The room had a real classy ambiance of a royal place. The lighting of the room was lovely, and the room was well furnished within the circle of my requirements from a room.

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• 4.3/5

  Perfect Experience

  By Marcos Estrada
  Posted at Dec 30 2019
  store: Hotels.com

  I usually visit the hotel booking aggregators or website to have great deals on hotel bookings. But I ended up a few weeks ago on a new website named “Hotels.com”. I wasn’t able to judge only by looking at the website so I have to try out once the services from them, and I did.

  
  

  The website was easy to use, first of all… And second, I was surprised to know and see they were having a really good list of hotels from LA. I was quite astonished as the local aggregators I find won’t be able to look out for such kind of A-class hotels. Even when I landed upon the other hotel’s booking aggregators, I usually saw unavailability in the major of the websites’ list.

  
  

  It was really good, and I had a perfect stay in the room of the Hollywood Hotel - The Hotel Of Hollywood. Would be looking forward to the next experience with these guys.

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• 4.4/5

  Great Deal At Expedia.com

  By Frank Larry
  Posted at Dec 18 2019
  store: Expedia

  I’m fortunate to have the Expedia in my association as a customer towards their business. I’m going to stay in Chicago for this New Year’s celebration. I was excited about the stay in Chicago for a celebration with random strangers.

  
  

  I already live alone in Nashville and work in my office day-and-night. I think it’d be amazing enough to attend such a random occasion at the celebration of the New Year eve, among people who I don’t know.

  
  

  I like to interact with new people and get to know about them. Obviously, I love traveling and this is the main reason that I have decided to go to an unfamiliar location from mine. It’s going to be a first time celebration that I’ll be doing outside my office or high school circle.

  
  

  I have booked a Motel 6 Mojave, which is at a 22milles of distance from my apartment, and have the good ratings along with a nice interior and well-furnished materials inside the room.

  
  

  Let’s see how is it going to work out at the Motel. I’m sure the people living here must be coming for the agenda of celebrating the new year’s eve. Christmas is going to be the perfect part where I’ll be able to get along with them well, before the New Year’s eve.

  
  

  Happy Christmas in advance to everyone, and a Happy New Year.

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