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Reviews

• 3.8/5

  Sloppy Pizza!

  By John Gregory
  Posted at Dec 09 2019

  The quality of Domino’s pizzas has definitely gone down with time especially in the New Castle branch. Every time I order the pizza from there, there is something or the other wrong with the whole thing. This time around, when I ordered a pizza online on 4 December, it was the worst ever. 

  
  

  
  

  I had ordered an Ultimate Pepperoni Feast pizza around 9:45 at night. The delivery was fine but the pizza was bad beyond my expectation. From the looks of it only, it looked inedible. The pepperoni was burnt and there was this weird smell that came from the pizza. 

  
  

  

  
  

  I have never seen a pepperoni pizza look like that before. I still decided to taste it once but the taste was horrible as well. The dough, I think was kneaded a few days ago. Do not order from Domino’s you might as well get allergies from eating food from there. 

  
  

  
  

  The New Castle store either needs to shut down or needs to start improving its quality because it has drastically gone down in the last few months.

  
  

  
  

   I am definitely not going to order from Domino’s from now on. I will use that money to order a pizza from elsewhere if such quality is delivered every time.

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• 4.6/5

  Great Employees!

  By Diana Thorton
  Posted at Dec 09 2019

  Order no: #32

  
  

  I ordered:

  • Wisconson 6 cheese pizza- $11.99

  • Pasta Primavera- $6.99

  • Coke- $1.79

  • Domino’s Marbled Cookie Brownie- $6.49

  
  

  I opted for a store pickup from the Domino’s store near Breton Road SE Kentwood, MI 49512. The staff there is my favorite out of all stores. By now they know me by my name and always greet me very nicely. I go to Domino’s at least 3 times a week which has made them even remember my name. 

  
  

  
  

  On 5 December, I went to pick up my order and was in a bit of rush as well. I was told that the order would take just 15 minutes and it did take just that much time, probably less. The store was full of customers but they still managed to give my order within 15 minutes, which is great. 

  
  

  

  
  

  But when I was picking up my order, there were too many things for me to hold but I somehow still took them all. It was probably the wrong decision to do so. I spilled half of the things on the floor and embarrassed myself in front of everybody.

  
  

  
  

  The staff was really helpful, they came to clean all the mess immediately. I had thought that now I will have to order the same things again but to my surprise, Arnold, the employees there told me that he will make my order again for which I will not have to pay anything.

  
  

  
  

  This is what makes Domino’s better than other pizza outlets. They know how to treat their customers in the best possible manner. 

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• 3.5/5

  Dinner Done Well!

  By Ruth Campbell
  Posted at Dec 06 2019

  I ordered:

  • Deluxe Feast- Medium 

  • Cali Chicken Bacon Ranch

  • Chocolate Lava Crunch Cake 

  Order id: #35

  
  

  Dominos has to be my favorite place to order food from. They have never disappointed me and neither did this time when I ordered food on 24 November for dinner with my parents. Every one in a while having pizzas is a good idea and when the pizza is from Dominos then its definitely not a bad idea at all. 

  
  

  

  
  

  Like always, the pizza came on time was delivered hot. My father was happy with the quick delivery by the delivery person, John so he even gave him a $5 tip. We thoroughly enjoyed the pizzas and finished both of them within 10 minutes. 

  
  

  
  

  Then came the chocolate lava crunch cake which I regret ordering just one because it was so so so delicious that we had to fight for the last bite of it. I will order at least 2 chocolate crunch cakes from next time because it is way too delicious to share with anyone else. 

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• 3.5/5

  1 Hour Delivery?

  By Mike Peterson
  Posted at Dec 06 2019

  I ordered a pizza on 28 November which showed me a delivery time of 23-30  minutes. 10 minutes after the confirmation of the order I got a notification of the ‘perfection check’ that the pizza had passed.

  
  

  
  

  I patiently waited 50 minutes for my pizza whereas the time of delivery was a maximum of 30 minutes. After a while, I called up the Domino’s contact number for more information on where my pizza is. I was asked for my name and the order number by the customer executive. He apologized for such a delay in my food and assured me that the pizza will reach me within 10 minutes.

  
  

  

  
  

  I hung up the call and waited for another 10 minutes after which the pizza arrived. I am sure that the pizza was prepared an hour ago and someone forgot to deliver it because it was completely cold as it was lying in that carton box. 

  
  

  
  

  I waited an hour for a pizza and paid for a completely cold pizza which is not acceptable at all. Nobody would like to pay so much for cold food.

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• 4.2/5

  Customizations Made Possible!

  By Lisa
  Posted at Dec 06 2019

  Order id: #17

  Order Date: 5 December 

  
  

  I like Domino’s for a lot of reason but one of the reasons is due to their amazing service last night. I am new to America and have tried Domino’s in many other countries but here it was my first time. I felt like having pizza so opened the app on my phone and it was a completely different menu that I was not used to. 

  
  

  
  

  I got really confused about what exactly I should order for myself. I didn’t know about the details of the toppings and wanted something that doesn’t have pork or beef. For this, I called the Dominos customer service and Daniel on the phone was really polite and helpful. 

  
  

  
  

  He asked me what exactly I feel like eating and then suggested 2-3 pizzas out of which I placed an order for the Memphis BBQ Chicken Pizza (small) on his suggestion. I got my pizza within 20 minutes and it was absolutely hot. I tried the pizza and it was really delicious. Daniels’s suggestion really worked for me.

  
  

  
  

  Dominos needs to keep up with such exceptional customer services they provide.

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