About Old Navy
Old Navy is one of the major retailing brand owned by American multinational corporation Gap Inc. The company through its website and stores across the US is engaged in the sale of clothing, accessories and footwear for men, women, kids, toddlers, and babies.
Old Navy Overview
Total Departments | 13 |
Main Products | Tops, Tees, Graphic Tees, Polos, Track pants and much more |
Shipping | Worldwide shipping |
Subsidiaries | Gap, Banana Republic, Athleta & Hill City |
Old Navy Popular Deals
Old Navy Ongoing Deals
50% Off STOREWIDE SALE
![Old Navy Storewide Sale]()
Old Navy under its current Storewide Sale is offering discounts up to 50% on products across all major categories such as Women’s, Men’s, Women’s Plus, Maternity, Girls, Boys, Toddler Girls, Toddler Boys, Baby Girls, and Baby Boys.
Exclusive VIP MONTH
![Old Navy VIP MONTH]()
Old Navy’s ongoing VIP MONTH Cardmember Exclusive offer (9/30 - 11/3) provides Old Navy or GapCard members with deals every day.
The offer is exclusively for cardmembers allowing them to avail even free shipping using Code SHIP on orders above $25 by making the payment via Gap brand cards. The free shipping offer is valid from 30/09 to 06/10.
Under the offer, Old Navy Navyist, Banana Republic Luxe, Gap Silver, or Gap Inc. Visa signature cardmembers can earn either 2X or 3X points for every $1 spent -in-store and online on qualifying purchases. This offer is valid from 7/10 to 9/ 10 and 26/ 10 to 3/ 11.
VIP MONTH Cardmember Exclusive offer also provides cardmembers with $20 off on purchase of $75 or more in-store only. The offer is valid from 10/ 10 to 14/ 10. The cardmembers can also avail 40% off on purchases made in-store between 16/ 10 to 20/ 10.
Besides these, there is also a Mystery Offer as well as Daily Clearance Plus-Ups applicable at oldnavy.com before 15/ 10 and 22/ 10 to 25/ 10, respectively.
As per the VIP MONTH offer, the new cardmembers can get an extra 20% discount on first purchase made via card along with 10% off shopping pass on future purchases for 60 days.
Old Navy ACTIVE Sale
![Old Navy Active Sale]()
Under the Old Navy Active Sale, the customers can avail discounts up to 50% on a range of Women’s ActiveWear.
Old Navy Popular Categories
How to Avail Old Navy deal via Zouton?
Below are the steps by which one can save significantly at Old Navy.
Step 1. Select an Old Navy deal and copy the coupon code on Zouton.
![OLD NAVY Deal]()
Step 2. Select a product and click ADD TO BAG.
![OLD NAVY Deals]()
Step 3. Click on Bag icon on the top-right and Visit the Cart’s page or KEEP SHOPPING.
![OLD NAVY Deals Coupons]()
Step 4. On the CHECKOUT page ENTER PROMO CODE and finally hit CHECKOUT to make a purchase at the discounted price.
![OLD NAVY Coupon]()
Old Navy Gift Cards
Available in a range of designs and customizations, Old Navy Gift Cards makes a perfect surprise for gifting. Besides Gift Cards from Old Navy & GAP, there are a range of gift card options offered by sister brands - Banana Republic, Athleta, and HILL CITY.
![Old Navy Gift Cards]()
Features of Old Navy Gift Cards:
Free shipping of hard-back gift cards
Personalised message
Instant delivery of eGift Cards
Personalised message and photo for eGift Cards
Redeemable online & in-store
No expiry
Anytime Gift Card balance check
Anytime Value Reloading
Old Navy also offers a wide range of specialised Corporate Gift Cards to compliment, reward and incentivise employees. Choose from any of the Gap brands including Old Navy, Banana Republic, and Athleta.
Save more at Old Navy
OLD NAVY CARD, OLD NAVY VISA CARD & THE NAVYIST CARD
![Old Navy Credit Card]()
New Customers can avail 20% discount by applying for a new Old Navy Card. The 20% discount will only be applicable in-store if the account is opened in an Old Navy store else if the account is opened at oldnavy.com then 20 discount promotion can only be claimed on-site.
Rewards & Features:
5 points for every $1 spent at Gap brands, in-store & online
1 point for every $1 spent at other merchants accepting Visa
$5 reward for every $500 points earned
10% off 60-day Welcome Shopping Pass
Exclusive offers throughout the year
Presale access to popular sales
Old Navy Visa Card
Rewards & Features:
1 point for every $1 spent anywhere Visa is accepted
Visa Cardholder-only offers and promotions
The Navyist Card (Highest cardholder status)
Customers can reach Navyist status by earning 5,000 points in a calendar year.
Rewards & Features:
Access to exclusive extras.
20% extra Reward points ever quarter
Free shipping on any online order from Old Navy, Gap, Banana Republic, and Athleta using code NAVYIST
Free basic alterations on Banana Republic purchases
Private toll-free priority line: 866-450-5295
500 bonus points on Sign-Up for EBILL
500 bonus points on Sign-Up for Old Navy marketing emails.
SUPER CASH
![Old Navy Super Cash]()
Super Cash is a program that helps customers save on total billing amount for purchases in at Old Navy stores and online. During the specific Super Cash periods, customers can earn $10 on every purchase.
Earning Super Cash in-store
Spending | Regular Earning | Double Earning |
$25 - $49.99 | $10 Super Cash | $20 Super Cash |
$50 - $74.99 | $20 Super Cash | $40 Super Cash |
$75 or more | $30 Super Cash | $60 Super Cash |
Earning Super Cash online
Spending | Earning |
$25 - $49.99 | $10 Super Cash |
$50 - $74.99 | $20 Super Cash |
$75 - $99.99 | $30 Super Cash |
$100 - $124.99 | $40 Super Cash |
$125 or more | $50 Super Cash |
Redeem Super Cash
Spending | Redeeming |
$25 - $49.99 | $10 Super Cash |
$50 - $74.99 | $20 Super Cash |
$75 - $99.99 | $30 Super Cash |
$100 - $124 | $40 Super Cash |
$125 - $149.99 | $50 Super Cash |
$150 or more | $60 Super Cash |
OLD NAVY MARKETING EMAILS SIGN-UP
To stay informed about the latest arrivals, ongoing sale and a host of offers, deals and discounts, Sign-Up for Old Navy Emails. Also New Subscribers can avail 20% Off along with a complimentary gift on birthday.
Old Navy Mobile App
![Old Navy Mobile App]()
To experience seamless shopping experience on-the-go, download the Old Navy app available for both iOS and Android.
Unique In-App Features:
Shop Stores: Wide range of products to choose not only from Old Navy but also from GAP, Banana Republic, Piperlime, and Athleta.
Discover: Explore entire range of products from new arrivals to all-year classics across departments.
Simplified Checkout: Mobile-friendly instant checkout process
Manage GAP Credit Cards: Ease of access to GAP Credit Card account to check balance, track Rewards, and make payment via in-app wallet.
Push Notifications: Quickest push notifications on latest and upcoming offers, ongoing sale, deals and discounts.
Barcode Scanner: Scan product barcodes in-store to get product information, check availability of sizes and colors, and more.
Old Navy Modes of Payment
Old Navy accepts all major VISA/ MasterCards as well as American Express cards, Discover cards, GAPCard, Old Navy Credit Cards, Bananacard, or AthletaCard.
Besides payment through credit & debit cards, customers can also make payment by redeeming their Reward points and remaining balance, if any, can be paid through any of the accepted cards. The customers as per their preference can also choose to pay by applying promotional discount as well as through the combination of payment modes such as promotional codes (up to 5 including Rewards Cards), gift card and debit or credit card.
Customers can also make a payment with Rewards Card, provided the remaining balance is paid with store credit card such as GAPCard.
Old Navy Returns Policy
Old Navy does not accept return or exchange on items bought under final sale.
The returns and exchanges are absolutely free, provided products are in the original condition, unwashed and unused.
Customers can initiate return or get items exchanged by mail or in-store within 45 days of the date of purchase. In order to get complete refund, it is advisable that the customer provides original receipt, shipping confirmation email or original credit card used for the purchase.
Buyers returning Gifts with invoice will be entitled to a gift card of the same amount spent for purchase. Else, if the original receipt is not provided, they will receive a merchandise certificate by mail in the amount of the current selling price.
All items can be returned in-store except items marked “Mail Only”.
Online or In-App Purchases
All items purchased online or via app can be returned or exchanged using prepaid return shipping label or directly in-store. Returning items through mail requires user to create a prepaid UPS or USPA label and repack the items preferably in original package with invoice. For U.S. customers, schedule a free at-home pick-up provision is available or they can straight away give it to mail deliverer, drop it off at the nearest post office and for UPS shipping, they can drop it off at the nearest UPS location.
For an exchange, customers can simply contact Old Navy and follow the return process mentioned above.
In-Store Purchases
Items bought in-store cannot be returned online and should be presented in-store.
Customers can take the returning items directly to a nearby store and take the item directly along with the original invoice.
Old Navy Shipping Policy
Free shipping on orders above $50
| Everyday Free Shipping | Standard | Expedited | Next Day |
Delivery Time | 5-7 business days | 3-5 business days | 2-3 business days | 1 business day |
Available Where? | All U.S. States | All U.S States | Continental United States only | Continental United States only |
P.O. box delivery | Yes | Yes | N/A | N/A |
U.S. Territories | Approx. 14 business days | Approx. 14 business days | N/A | N/A |
APO & FPO delivery? | Approx. 14 business days | Approx. 14 days | N/A | N/A |
Order placed before 3pm ET Mon-Fri | N/A | N/A | Approx. 2-3 business days | Next business day |
Order placed after 3pm ET Mon-Fri or on weekends or holidays | N/A | N/A | Approx. 3-4 business days | Approx 2 business days |
Minimum Order Amount | $50 | None | None | None |
Cost | Free | $7 | $17 | $22 |
Old Navy Nearby Stores
Use Store Locator to identify an Old Navy store nearby to explore the widest range of clothing or to pick-up an order reserved online.
FAQs
How to track an old Navy order?
Click "Orders and returns" to track your order. The link appears in the top right corner of the webpage, above the Checkout button. You can either sign into your account to see your recent order history, or you can look up a single order by entering the order number and your email address.
How to cancel an old Navy order?
If you'd like to cancel or make changes to your order, please call 1-800-653-6289 as soon as possible.
Does Old Navy entertains return without a receipt?
Yes, you can return an item as long as it is in an original condition and if paid with a credit/debit card, Old Navy staff will try to find a record of purchase with the help of the same payment card. If paid in cash, the customer is required to furnish the receipt else will get a store credit mailed.
What is the time-duration for returns at Old Navy?
The items can be returned within 45 days of purchase by mail or to a store (1). To receive a refund for items returned by mail, items must be received at Old Navy facility within 45 days of ordering. Please allow 5-7 days for return mail.
Does Old Navy accept payment via PayPal?
No, Old Navy does not accept payment through PayPal in-stores or online.
Old Navy Customer Service
Old Navy Customer Service: 800-653-6289 & 711 for relay service
Old Navy Customer Service (International): 614 744 3908
The lines are open from 7am to 1am EST, 7 days a week
Old Navy mailing addresses:
Old Navy Customer Relations
6007 Green Pointe Drive
Groveport, OH 43125 &
Old Navy Online
6007 Green Pointe Drive
Groveport, OH 43125
To reach out directly, you can drop an email at custserv@oldnavy.com
GAP Credit Card Customer Service
Old Navy Card: 866 450 5295
Navyist by Old Navy: 866 450 5295
Old Navy Social Media
Connect with Old Navy on Facebook, Twitter, Pinterest, Instagram, Tumblr & Snapchat
