Well, I have always been using Doordash but, I guess, it was the last time today! Since it was an unplanned evening and the food wasn’t ready, I ordered a few things for unexpected guests. To name a few, the items were: Southwest Egg Roll, Sidewinder, Tracy’s Signature Wings and Tracy’s Smokey Chicken Sandwich.
I always prefer ordering from them because the delivery service is prompt and they always offer some sort of discount. This time, the amount that I was supposed to pay was $200 but due to the availability of coupons, I paid $160 including the delivery charges. I settled the amount by selecting the card payment option since a discount of an extra $10 was being offered on all card payments. Immediately after placing the order, I received a confirmation mail stating that the order will be delivered within an hour.
After waiting for an hour, I called up the pickup executive who was supposed to deliver the order. He reverted that “the order has been picked up and that he’ll get it delivered soon.” After 15 minutes, he called up and said that he forgot that sandwich at the cafe only and it will take another 30 minutes to go and get that. I asked him to inform the authorities that the order is incomplete. After 10 minutes, he arrived at the door with that incomplete package and only after confirming that he has informed the authorities, I accepted the package.
From my end, I called up the customer service to inform them about the situation and I was the refund against the same will be initiated soon. It has been almost 10 days, I’ve tried contacting them 100 times but haven’t got any response. The refund still hasn’t been credited.
Comment: An amount of $70 was charged and hasn’t been refunded.